Your Personal
IT Department
Like having your own personal IT department on call
Our remote assistance team is a core part of how we deliver our service. Tech-support is not treated as a separate service or a last resort. It is an integrated part of helping you stay protected, understand what is happening, and take the right actions when something needs attention.
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Our team is not only keeping your systems safe, we also help you with installations, maintanance, hardware issues and whatever IT trouble you run in to in daily life.
Proven Performance
You Can Trust
96%
customer satisfaction rate throughout the year of 2025
4K+
hardware issues resolved for clients
in 2025
1.3
minute average waiting time for human support
Support built for endurance
Our tech support team is not a generic helpdesk. We handle security software, active detections, account exposure, backup integrity, and the operational reality of keeping protection stable across devices and users.
When you contact us, the goal is not to close a ticket fast. The goal is to get you back to a known-good state, reduce risk, and leave your setup stronger than before.
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Not all issues are equal. We escalate based on risk and impact. A billing question and a suspicious credential event do not share the same workflow. High-risk events are prioritized, and complex cases are escalated to the right technical level so you do not get stuck repeating yourself across multiple agents.
A tool for every challenge
At MyData Security, we know you don’t have time for hassle and downtime. That’s why you always get clear and straightforward support, no nonsense. Whether you're dealing with a minor glitch or a major issue, we are ready to help.
We have a strong team of specialists who know IT inside and out, so we can crack even the toughest technical nuts.
As a Premium Customer at MyData, you can always reach our skilled support team, via email or phone. We are experts in providing the best IT support for both private individuals and businesses.
One team for
security and IT
Clear actions,
no guesswork
Guidance, not just
ticket closure
Tech Support that improves security
MyData Technical Support
With MyData’s IT support, you can rest assured that your business always runs smoothly. Our support team provides expert assistance with tasks such as setting up and maintaining your email accounts or resolving software issues, keeping your operations up and running.
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We offer a wide range of services, including support for CRM systems, internet connectivity, and hardware applications. We also offer remote support, so you can get help from our expert team even if you aren't in the office.
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With MyData IT Support, you stay secure and functional at all times, allowing you to focus on your daily work.
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While many of our subscriptions includes full unlimited access to this service, we are also providing ad-hoc service at an hourly rate of 129 USD excl. VAT
MyData Support Prepaid Card
As your business expands and your operations become more complex, the need for reliable, high-quality IT support becomes increasingly critical.
Our MyData IT Support Prepaid Card is specifically designed as the perfect solution for small and medium-sized businesses that require immediate access to expert technical assistance the moment a problem arises.
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A prepaid card for technical support is the ideal solution for growing companies or businesses with limited IT support needs.
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With our prepaid card, you can ensure your company’s IT always runs smoothly at a fixed low hourly rate, without being tied down by a monthly subscription that rarely gets used. Get a 10-hour card for only 549 USD excl. VAT
MyData Remote Support
Remote support is a fantastic way to get help from our expert team, even if we aren’t at your office. Using remote control, we can help you resolve computer issues quickly and easily. Remote support is the best way to keep your business running, even when you can’t be there in person or if you are on the move.
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Our remote support is easy to access and requires no technical skills to set up. If you are already a customer, you can access our remote support software in the bottom of our website.
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Once you have an agent on the phone, you can connect with us here: